YOUR
SECURITY,
OUR
KNOW-HOW

YOUR
SECURITY,
OUR
KNOW-HOW

Privacy notice

GDPR privacy notice

I. Name and contact details of the controller

In accordance with the General Data Protection Regulation, other Member State Data Protection Acts as well as further data protection regulations, the controller is:

ZSMP GmbH
Zollservice – Consulting – Logistik – Spedition
Degenhofer Str. 3
D-71364 Winnenden, Germany
Phone: +49 (0) 7195 - 58 706 80
Fax: +49 (0) 7195 - 58 706 82
Email: info@zollservices.de
Data protection officer of the provider: Michael Picco

II. General information on data processing

1. Scope of personal data processing

We generally only process personal information of our users to the extent necessary for the purpose of providing a functioning website, our content, and services. The users’ personal data will only be processed regularly if they have given their consent, except when prior consent could not be obtained due to factual reasons and when legal provisions permit personal information processing.

2. Legal basis for the processing of personal data

If we have obtained the consent of the data subject, the legal basis for the processing of personal data is laid down by point (a) of Article 6(1) EU General Data Protection Regulation (GDPR).

If the processing of personal data is necessary to perform a contract to which the data subject is party, the legal basis for the processing is laid down by point (b) of Article 6(1) GDPR. This also applies to processing operations, which are necessary to carry out pre-contractual measures.

If the processing of personal data is necessary for compliance with a legal obligation to which our company is subject, the legal basis for the processing is laid down by point (c) of Article 6(1) GDPR.

If the processing of personal data is necessary in order to protect the vital interests of the data subject or of another natural person, the legal basis for the processing is laid down by point (d) of Article 6(1) GDPR.

If processing is necessary for the purposes of the legitimate interests pursued by our company or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject, the legal basis for the processing is laid down by point (f) of Article 6(1) GDPR.

3. Erasure and retention of personal data

Personal data of the data subject will be erased or blocked as soon as the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed. Personal data can also be retained in order to comply with a legal obligation in Union or Member State law to which the controller is subject to. Personal data will also be blocked or erased if the retention period specified by the above-mentioned regulations expires, unless data retention is necessary for the conclusion or performance of a contract.

III. Provision of the website and creation of log files

1. Description and scope of data processing

Each time a user visits our website, our system will automatically record data and information of the user’s computer system.

The following data will be collected:

(1) Type and version of browser
(2) User’s operating system
(3) User’s internet service provider
(4) User’s IP address
(5) Date and time of access
(6) Websites from which the user’s system accesses our website
(7) Websites accessed by the user’s system through our website

Log files capture IP addresses or other data which can be attributed to the user. For instance, this can occur if either the external link from which the user accesses our website or the link on our website referring the user to another website contain personal data.

Those data are also stored in our system’s log files. Those data are not stored with other personal user data.

2. Legal basis for the processing of personal data

The legal basis for the temporary storage of data and log files is laid down by point (f) of Article 6(1) GDPR.

3. Purpose of data processing

It is necessary that our system temporarily stores the IP address to ensure that the user’s computer can access the website. Thus, the user’s IP address will be stored for the duration of the user’s visit to our website.

The data are stored in log files in order to guarantee the website’s functionality. Apart from that, the data also help us to optimise our website and ensure the provision of secure IT systems. The data will not be used for marketing purposes in this context.

These are the purposes for our legitimate interest in processing personal data pursuant to point (f) of Article 6(1) GDPR.

4. Period for data storage

The data will be erased as soon as they are no longer necessary for the purpose for which they were collected. Where data are collected for the provision of the website, they will be erased at the end of the session.

Where data are stored in log files, they will be deleted within seven days after the end of the session at the latest. It is possible to store data for a longer period of time. Where that is the case, the user’s IP address will be erased or modified so that an assignment to the calling client is no longer possible.

5. Objections and removal

Data collection is essential for the provision of the website, and the storage of data in log files is absolutely necessary for the purpose of operating this website. Thus, the user does not have the possibility to object to the collection or storage of data.

IV. Use of cookies

a) Description and scope of data processing

Our website uses cookies. Cookies are text files that are stored in the browser or by the browser on the user’s computer system. If a user visits our website, a cookie can be stored in the user’s operating system. This cookie is made up of a specific string of characters, which can recognize the user’s browser the next time they visit our website.

Cookies help make our website more user-friendly. Some elements of our website require the recognition of the calling browser upon the user’s second visit to our website.

Cookies store and transmit the following information:

- Language settings
- Contents of the user’s shopping cart
- Log-in information

We also use cookies on our website in order to analyse the user’s browsing behaviour.

In order to do so, they gather the following information:

- Search terms entered
- Frequency of page views
- Use of website functions

The collected user-related data will then be pseudonymized by technological means. Therefore, the information collected can no longer be attributed to a specific user. These data will not be stored with any other personal data.

When visiting our website, the user will be informed about our privacy notice and the use of cookies for analytical purposes. In this context, we also inform the user about how to disable cookie storage in their browser settings.

b) Legal basis for processing personal data

The legal basis for processing personal data using cookies is laid down by point (f) of Article 6(1) GDPR.

c) Purpose of processing personal data

Using technically necessary cookies serves the purpose of improving the usability of a website for the user. Some of our website’s features cannot be provided without using cookies. In order to ensure their functionality, it is absolutely necessary that your browser can be re-identified the second time you visit our website.

The following functions require cookies:
- Remembering language settings
- Remembering search terms

User data collected by technically necessary cookies will not be used for creating user profiles.

Analytical cookies are used in order to enhance the quality of our website and its contents. Analytical cookies help us understand how the website is used, so that we can continuously optimise our website services.

These are the purposes for our legitimate interest in processing personal data pursuant to point (f) of Article 6(1) GDPR.

d) Period for data storage, objection and removal

Cookies will be stored on the user’s computer and transmitted to our website. Therefore, you as the user are in full control of the use of cookies. You can disable or restrict the cookie transmission by changing the settings of your browser. Cookies stored on your computer can be deleted any time. This can also be realised automatically. Disabling cookies for our website may result in a limited usability of the features on our website.

V. Google Maps

We use maps provided by “Google Maps”. The provider is:

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
USA

The transmitted data may include the user’s IP address or location data, but only if the user has consented to the transmission. You can disable the transmission of your location data by changing the settings on your mobile device or on your computer. If you use Google Maps, the data can be processed in the USA. We explicitly refer to the privacy policy of Google, which you can find here: https://www.google.com/policies/privacy/.

Click here to change your settings for personalised Google ads: https://adssettings.google.com/authenticated.

VI. Rights of the data subject

If your personal data are being processed, you are considered a data subject under the GDPR and, therefore, you have the following rights against the controller:

1. Right of access

You shall have the right to obtain confirmation as to whether or not personal data concerning you are being processed by us from the controller.

Where that is the case, you shall have the right to obtain access to the following information from the controller:

(1) the purpose of processing personal information;
(2) the categories of personal data concerned;
(3) the recipients or categories of recipients to whom the personal data have been or will be disclosed;
(4) the envisaged period for which the personal data will be stored, or, if not possible, the criteria used to determine that period;
(5) the existence of the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing;
(6) the right to lodge a complaint with a supervisory authority;
(7) where the personal data are not collected from the data subject, any available information as to their source;
(8) the existence of automated decision-making, including profiling, referred to in Article 22(1) and (4) GDPR and, at least in those cases, meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing for the data subject.

Where personal data are transferred to a third country or to an international organisation, you shall have the right to be informed about such a transfer. Where that is the case, you shall have the right to be informed of the appropriate safeguards pursuant to Article 46 GDPR relating to the transfer.

2. Right to rectification

You shall have the right to obtain from the controller the rectification and/or completion of inaccurate or incomplete personal data concerning you. The controller has to carry out the rectification without undue delay.

3. Right to restriction of processing

You shall have the right to obtain from the controller restriction of processing of personal data concerning you where one of the following applies:

(1) the accuracy of the personal data is contested by you, for a period enabling the controller to verify the accuracy of the personal data;
(2) the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
(3) the controller no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defence of legal claims; or
(4) you have objected to processing pursuant to Article 21(1) GDPR pending the verification whether the legitimate grounds of the controller override yours.

Where processing has been restricted, such personal data shall, with the exception of storage, only be processed with your consent or for the establishment, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

If you have obtained restriction of processing pursuant to the above-mentioned conditions, you shall be informed by the controller before the restriction of processing is lifted.

4. Right to erasure

a) Obligation to erase personal data

You shall have the right to obtain from the controller the erasure of personal data concerning you without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:
(1) The personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed.
(2) You withdraw consent on which the processing is based according to point (a) of Article 6(1), or point (a) of Article 9(2) GDPR, and where there is no other legal ground for the processing.
(3) You object to the processing pursuant to Article 21(1) GDPR and there are no overriding legitimate grounds for the processing, or you object to the processing pursuant to Article 21(2) GDPR.
(4) The personal data have been unlawfully processed.
(5) The personal data have to be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
(6) The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) GDPR.

b) Disclosure of information to third parties

Where the controller has made the personal data public and is obliged pursuant to Article 17(1) GDPR to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform controllers which are processing the personal data that you have requested the erasure by such controllers of any links to, or copy or replication of, those personal data.

c) Exceptions

The right to erasure does not apply to the extent that the processing is necessary:
(1) for exercising the right of freedom of expression and information;
(2) for compliance with a legal obligation which requires processing by Union or Member State law to which the controller is subject or for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller;
(3) for reasons of public interest in the area of public health in accordance with points (h) and (i) of Article 9(2) as well as Article 9(3) GDPR;
(4) for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes in accordance with Article 89(1) GDPR in so far as the right referred to in point (a) is likely to render impossible or seriously impair the achievement of the objectives of that processing; or
(5) for the establishment, exercise or defence of legal claims.

5. Right to information

If you have exercised your right to rectification, erasure or restriction of processing against the controller, the controller shall communicate any rectification or erasure of personal data or restriction of processing carried out to each recipient to whom the personal data have been disclosed, unless this proves impossible or involves disproportionate effort.

You have the right to be informed about those recipients by the controller.

6. Right to data portability

You shall have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format. Furthermore, you have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:
(1) the processing is based on consent pursuant to point (a) of Article 6(1) or point (a) of Article 9(2) GDPR or on a contract pursuant to point (b) of Article 6(1) GDPR; and
(2) the processing is carried out by automated means.

In exercising your right to data portability, you shall also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. The right referred to shall not adversely affect the rights and freedoms of others.

The exercise of the right to portability shall not apply to the processing of personal data required for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

7. Right to object

You shall have the right to object, on grounds relating to your particular situation, at any time to the processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) GDPR, including profiling based on those provisions.

The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

Where personal data are processed for direct marketing purposes, you shall have the right to object at any time to processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing.

Where you object to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.

In the context of the use of information society services, and notwithstanding Directive 2002/58/EC, you may exercise your right to object by automated means using technical specifications.

8. Right to withdraw consent

You shall have the right to withdraw your consent regarding the processing of your personal data at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.

9. Automated individual decision-making, including profiling

You shall have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you significantly. This does not apply if the decision:

(1) is necessary for entering into, or performance of, a contract between you and a data controller;
(2) is authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
(3) is based on your explicit consent.

However, these decisions shall not be based on special categories of personal data referred to in Article 9(1) GDPR, unless point (a) or (g) of Article 9(2) GDPR applies and suitable measures to safeguard your rights, freedoms and legitimate interests are in place.

In the cases referred to in points (1) and (3), the data controller shall implement suitable measures to safeguard your rights, freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and to contest the decision.

10. Right to lodge a complaint with a supervisory authority

Without prejudice to any other administrative or judicial remedy, you shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes this Regulation.

The supervisory authority with which the complaint has been lodged shall inform the complainant on the progress and the outcome of the complaint including the possibility of a judicial remedy pursuant to Article 78 GDPR.
The competent supervisory authority for data protection is assigned to the State Commissioner for Data Protection of the state which our company is registered in. The following link provides information on the competent State Commissioners and their contact details:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html